1. GENERAL INFORMATION

The ownership of this website www.ifevet.com (hereinafter Web or Website) is held by: INSTITUTO ESPECIALIDADES VETERINARIAS S.L. (hereinafter IFEVET) with NIF: B21515895 and registered in the Mercantile Registry of Madrid, Volume 39745, folio 60, section 8ª, sheet M-706196, and whose contact details are: Address: PASEO DE LA CASTELLANA 120 5º IZQDA – 28046 – MADRID – MADRID Contact phone: 633435814 Contact email: [email protected]

This document (as well as other documents mentioned herein) regulates the conditions by which the use of this Website www.ifevet.com and the acquisition and access to the products and/or services on it are governed (hereinafter «Conditions»).

In addition to reading these Conditions, before accessing, browsing, and/or using this website, the User must have read the Legal Notice, the cookies policy, and the privacy and data protection policy of IFEVET. By using this Website or making and/or requesting the acquisition of a product and/or service through it, the User consents to be bound by these Conditions and by all the aforementioned, so if you do not agree with all of this, you should not use this Website. Furthermore, these Conditions may be modified. The User is responsible for consulting them each time they access, browse, and/or use the Website as those that are in force at the time of requesting the acquisition of products and/or services will be applicable. For any questions the User may have regarding the Conditions, they can contact the owner using the contact details provided above or, where applicable, using the contact form.

2. THE USER

Access, browsing, and use of the Website confers the condition of user (hereinafter referred to individually as User or collectively as Users) implying acceptance from the moment browsing begins, of all the Conditions set out herein, as well as their subsequent modifications, without prejudice to the application of the corresponding mandatory legal regulations as the case may be. The User assumes responsibility for the correct use of the Website. This responsibility will extend to:

• Using this Website only to make legally valid inquiries and accesses.
• Not making any false or fraudulent actions. If it could reasonably be considered that such an action has been carried out, the service will be suspended and the pertinent authorities will be informed.
• Providing truthful and lawful contact details, such as email address, postal address, and/or other data (see Legal Notice). The User declares to be over 18 years of age and to have the legal capacity to enter into contracts through this Website. The Website is aimed at Users from an international scope. The User can formalize at their choice with IFEVET the contract for the sale of the desired products and/or services in any of the languages in which these Conditions are available on this Website.

3. SERVICES OFFERED BY THE WEBSITE

3.1. The website allows the enjoyment of services (collectively referred to as the «Services») which include EVENTS (training, consulting, DISCUSSION FORUMS, and GROUP MANAGEMENT) with the aim of interconnecting users and/or professionals in the veterinary sector. Unless otherwise specified, these Conditions apply to all Services offered by IFEVET, provided they are compatible. IFEVET may entrust the execution of Services to third-party subcontractors or suppliers.

3.2. To access the Services, it is necessary to register on the website in the pertinent area reserved for the User. During registration, Users will be asked to specify whether they intend to register and therefore carry out actions as a company, individual business, or private self-employed person or association, also specifying the country of the User’s headquarters or domicile. Only purchases of Services made by private Users will be subject to applicable consumer regulations in force in the User’s country of residence or domicile.

3.3. All final prices of the Services shown on the website are displayed in euros and can be viewed either with VAT or without VAT depending on the country or the type of registration. The prices of the Services may be subject to periodic variations.

3.4. The accepted payment methods at the discretion of the responsible party may include Transfer, Bank card, postal order, PayPal, and/or Bizum.

4. REGISTRATION PROCESS AND AVAILABILITY

4.1. Properly registered Users can access the Website by the means and forms established. They must follow the online access and/or registration procedure of www.ifevet.com Additionally, the User must fill in and/or verify the information requested at each step.

4.2. Subsequently, the User will receive an email confirming that IFEVET has received their service request.

4.3. Once the registration procedure is complete, the User consents to the Website generating an electronic invoice when appropriate, which will be sent to the User via email and, where applicable, through their personal connection space on the Website. The User can also obtain a paper copy of their invoice by requesting it from IFEVET using the contact spaces on the Website or through the contact details provided above.

4.4. The User acknowledges being aware at the time of registration of certain specific conditions concerning the service in question, which are displayed alongside the presentation, and acknowledges that the completion of such registration or order formalizes the full and complete acceptance of the specific conditions applicable to each case.

4.5. Communications, requests, and all management involved in transactions carried out on the Website may be archived and stored in IFEVET’s computerized records in order to constitute proof of transactions, always respecting reasonable security conditions and the laws and regulations in force that apply in this regard, particularly in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights and the rights that assist Users in accordance with the privacy policy of this Website.

4.6. IFEVET reserves the right at its sole discretion not to proceed with any registration. This may also happen if:

• • The data provided by the User when completing the order form is incomplete or incorrect;
  • The User does not meet the appropriate legal requirements;
  • The requested services are not available. In the aforementioned cases, IFEVET will inform the User by email that the order proposal has not been accepted (in whole or in part), specifying the reasons, and therefore the contract has not been formalized. In this case, IFEVET will refund the User any amount they may have paid. 4.7. IFEVET reserves the right at any time it deems appropriate to modify, alter, and/or temporarily or permanently discontinue the service or any part of it with or without prior notice. Furthermore, it is not responsible to you or any third party for any alteration, modification, suspension, and/or interruption of our services or any part of them. 4.8. As a registered member of the IFEVET social network, you can cancel or terminate your account, the associated email address, and/or access to our services by submitting a written cancellation or termination request. As a member, you agree that IFEVET may, without prior written notice, immediately suspend, terminate, suspend, and/or limit your account, any email address associated with your account, and access to any of our Services. The reason for such termination, interruption, suspension, and/or limitation of access must include but is not limited to:
  • Any breach or violation of our terms of service or any other incorporated agreement, regulation, and/or guideline;
  • Requests by law enforcement or any other governmental agency;
  • The suspension, alteration, and/or material modification to our Services or any part of them;
  • Unexpected technical or security issues and/or problems;
  • All extended periods of inactivity;
  • Any engagement by you in fraudulent or illegal activities;
  • Failure to pay any fees owed by you in connection with your IFEVET account. 4.9. Furthermore, you agree that any and all terminations, suspensions, discontinuances, and/or limitations of access for cause shall be made at our sole discretion and that we shall not be liable to you or any other third party concerning the termination of your account, the associated email address, and/or access to any of our Services.

5. CORRECTION OF ERRORS

5.1. The User is informed that if they detect that an error has occurred when entering data necessary to process their registration request on the Website, they may modify it by contacting IFEVET through the contact spaces provided on the Website and, where applicable, through those provided to contact customer service and/or using the contact details provided in the first clause (General Information). These corrections can also be made by the User through their personal connection space on the Website.

5.2. In any case, the User can make modifications before validating the registration.

5.3. Similarly, the User is referred to consult the Legal Notice and specifically the Privacy Policy to gather more information on how to exercise their right to rectification as established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights.

6. WARRANTIES

6.1. The User, as a consumer and user, enjoys guarantees over the products and/or services that can be acquired through this Website, in the terms legally established for each type of product and/or service, and therefore, IFEVET will respond to the lack of conformity of the same that manifests itself within a period of two years from the delivery of the product and/or service. In this sense, it is understood that the products and/or services conform to the contract provided that:

• • They conform to the description made by IFEVET and possess the qualities presented therein;
  • They are suitable for the uses for which products and/or services of the same type are ordinarily intended;
  • They are suitable for any special use required by the customer when they have made it known to IFEVET at the time of the conclusion of the contract, provided that IFEVET has admitted that the product and/or service is suitable for such use;
  • Present the usual quality and performance of a product and/or service of the same type that the customer can reasonably expect, given the nature of the product and/or service and, where appropriate, the statements on the specific characteristics of the products and/or services made by IFEVET.

6.2. In the event that any of the products and/or services are not compliant with the contract, the User must inform IFEVET through the contact spaces provided on the Website and using the contact details provided in the first clause (General Information).

6.3. Any claim filed with IFEVET will be addressed as soon as possible and, in any case, within a period not exceeding one month from the date of the claim.

6.4. Refunds or replacements will be made as soon as possible and, in any case, within 14 days following the date on which IFEVET sends an email confirming that the refund or replacement of the non-compliant product and/or service is appropriate.

6.5. The amount paid for those products and/or services that are returned because of a defect, when it actually exists, will be fully refunded, including delivery costs and any costs that the User may have incurred to make the return. The refund will be made using the same means of payment used by the User to pay for the purchase.

6.6. In any case, the rights recognized by current legislation are safe.

7. DISCLAIMER OF LIABILITY

7.1. Except as otherwise provided by law, IFEVET shall not be liable for the following losses, regardless of their origin:

• • any losses not attributable to any breach on its part;
  • business losses (including loss of profits, income, contracts, anticipated savings, data, goodwill, or unnecessary expenses incurred); or
  • any other indirect loss that was not reasonably foreseeable by both parties at the time the contract for the sale of the products was concluded. 7.2. Likewise, IFEVET also limits its liability in the following cases:
  • IFEVET applies all measures concerning providing an accurate display of the product and/or service on the Website, however, it is not responsible for minor differences or inaccuracies that may exist due to a lack of screen resolution, or browser problems or others of this nature.
  • Technical failures that, due to fortuitous or other causes, prevent the normal operation of the service via the internet. Lack of availability of the Website for maintenance or other reasons that prevent the service from being available. IFEVET makes all reasonable efforts to carry out the registration process and/or provide the service, however, it is exempt from liability for causes not attributable to it, fortuitous event, or force majeure.
  • IFEVET will not be responsible for the misuse and/or wear of the products and/or services used by the User.
  • In general, IFEVET shall not be liable for any breach or delay in the performance of any of its obligations when it is due to events that are beyond its reasonable control, i.e., due to force majeure, which may include but are not limited to: a) Strikes, lockouts, or other industrial action. b) Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war. c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic, or any other natural disaster. d) Impossibility of the use of trains, ships, aircraft, motor transport, or other means of transport, public or private. e) Impossibility of the use of public or private telecommunications systems. f) Acts, decrees, legislation, regulations, or restrictions of any government or public authority. 7.3. Thus, obligations will be suspended for the duration of the force majeure event, and IFEVET will have an extension of time to fulfill them for a period equal to the duration of the force majeure event. IFEVET will use all reasonable means to find a solution that allows it to fulfill its obligations despite the force majeure event.

8. COMMUNICATIONS

8.1. By using this Website, the User agrees that most communications with IFEVET will be electronic (email or notices posted on the Website). For contractual purposes, the User consents to use this electronic means of communication and acknowledges that all contracts, notices, information, and other communications that IFEVET sends electronically comply with the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User.

8.2. The User can send notifications and/or communicate with IFEVET through the contact details provided in these Conditions and, where applicable, through the contact spaces on the Website.

8.3. Similarly, unless otherwise stipulated, IFEVET can contact and/or notify the User at their email address or postal address provided.

9. WAIVER

9.1. No waiver by IFEVET of a specific right or legal action or the lack of requirement by IFEVET of the strict compliance by the User of any of their obligations will imply a waiver of other rights or actions derived from a contract or the Conditions, nor will it exonerate the User from the fulfillment of their obligations.

9.2. No waiver by IFEVET of any of these Conditions or of the rights or actions derived from a contract will be effective unless it is expressly stated to be a waiver and is formalized and communicated to the User in writing.

10. NULLITY

If any of these Conditions are declared null and void by a final decision issued by a competent authority, the remaining clauses will remain in effect, without being affected by such declaration of nullity.

11. ENTIRE AGREEMENT

11.1. These Conditions and any document expressly referred to in them constitute the entire agreement between the User and IFEVET concerning the object of the sale and supersede any other pact, agreement, or promise previously agreed verbally or in writing by the same parties.

11.2. The User and IFEVET acknowledge that they have consented to the conclusion of a contract without having relied on any statement or promise made by the other party, except as expressly mentioned in these Conditions.

12. DATA PROTECTION

The personal information or data that the User provides to IFEVET in the course of a transaction on the Website will be treated in accordance with the Privacy Policy or data protection (contained, where appropriate, in the Legal Notice, Privacy Policy, and Cookies Policy). By accessing, browsing, and/or using the Website, the User consents to the processing of such information and data and declares that all the information or data provided are true.

13. RIGHT OF WITHDRAWAL

13.1. The User, as a consumer and user, makes a subscription on the Website and therefore has the right to withdraw from that subscription within 14 calendar days without the need for justification.

13.2. To exercise this right of withdrawal, the User must notify IFEVET of their decision. They may do so, where applicable, through the contact spaces provided on the Website. The User, regardless of the means they choose to communicate their decision, must clearly and unequivocally express their intention to withdraw from the subscription contract. In any case, the User may use the model withdrawal form that IFEVET makes available to them as an annex to these Conditions, but its use is not mandatory.

13.3. To comply with the withdrawal period, it is sufficient for the communication expressing unequivocally the decision to withdraw to be sent before the corresponding period expires.

13.4. In the event of withdrawal, IFEVET will reimburse the User for all payments received.

13.5. IFEVET will reimburse the User using the same payment method that the User used to make the initial purchase transaction. This reimbursement will not incur any additional cost to the User.

13.6. The User acknowledges that there are exceptions to the right of withdrawal, as set out in Article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. This would be the case for personalized products or services that may deteriorate or expire rapidly; Likewise, this applies to the provision of a service that the User may contract on this Website, as this same Law establishes that the right of withdrawal will not assist Users when the provision of the service has been fully executed, or when it has begun, with the express consent of the consumer and user and with the acknowledgment by them that they are aware that, once the contract has been fully executed by IFEVET, they will have lost their right of withdrawal.

14. JURISDICTION AND APPLICABLE LAW

14.1. Access, navigation, and/or use of this Website will be governed by Spanish legislation.

14.2. Any dispute, problem, or disagreement that arises or is related to access, navigation, and/or use of the Website, or with the interpretation and execution of these Conditions, or with the sales contracts between IFEVET and the User, will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

15. COMPLAINTS AND CLAIMS

15.1. The User can send IFEVET their complaints, claims, or any other comments they wish to make through the contact details provided at the beginning of these Conditions (General Information).

15.2. In addition, IFEVET has official complaint forms available to consumers and users, which they can request from IFEVET at any time, using the contact details provided at the beginning of these Conditions (General Information).

15.3. Likewise, if a dispute arises from the conclusion of this purchase contract between IFEVET and the User, the User as a consumer can request an out-of-court dispute resolution, in accordance with Regulation (EU) 524/2013 of the European Parliament and of the Council, of 21 May 2013, on online dispute resolution for consumer disputes and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method through the following website: http://ec.europa.eu/consumers/odr/.